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Customer Ratings & Reviews for Taylor & Associates

88 Reviews | Leave a Review
Bill is great! He was very helpful and explained everything to us in terms we could understand! He went out of his way to find the best options to meet our specific needs! Thank you!

Quick response and friendly service.

You immediately helped me obtain the coverage I needed and did so with a personal and caring attitude.  Thank you.

You give advice on my needs and see that I get the best coverage for a decent price.

We like doing business with friends and family whenever possible. We felt at ease through the entire process, thank you.

Great customer service! 

You have been very helpful with the right amount of insurance. You have been available when needed. A nice friendly smile. Very willing to help.

Bill was very friendly and helpful. I am new to Ohio and he took the time to patiently answer my many questions to get the best coverage for my situation. He got me better coverage for less money than the "other guys".

When we've had claims you always get them taken care of right away. Then if we have a problem with the claim you handle it quickly.
You've also recommended cost saving insurance options to us without us having to prompt you for savings ideas.

I have used Taylor and Associates for over a decade. Very helpful, professional people and customer service is great!
 


Friendly, upfront, professional, informative and courteous.

When I was looking to change my insurance company, you guys found me the best deals to choose from & helped me make the best choice! You guys are awesome & always willing to help with any questions I may have! Thank you for everything you do!

I am currently in the process of purchasing a new home. Bill has been exceptionally helpful with the home insurance aspect of the process. With the outstanding service I have received on my  truck, boat and motorcycle policy with Taylor & Associates, it is an obvious choice who my homeowners insurance will be with!

The associates at Taylor Insurance always respond quickly to any concerns or questions, they are very professional and are a pleasure to deal with.

I had a comprehensive claim recently that Bill & Karen were immediately on the job and took care of everything. They were very helpful and even went above the call of duty to make sure the claim was paid properly and timely.  I appreciate their professionalism and personal attention to make this situation easier to process.

They were quick to reply to our questions and willing to help us work through any issues that might come up.

They are very prompt at servicing my account.

Consistent customer service which includes rates & communication.

I was very comfortable with the service and answers I received along with the cost savings.

You are always there for us with great service and knowledgeable advice. Thank You!

I would recommend you guys to other folks.  Great customer service.   We like dealing with you guys.   

Finding me insurance that fits our needs.

Great personal service!

TWO OF THE NICEST PEOPLE YOU CAN EVER MEET. THEIR CUSTOMER SERVICE SKILLS ARE PHENOMENAL. I HAVE BEEN IN THE CUSTOMER SERVICE BUSINESS FOR 30+ YEARS AND I TRULY APPRECIATE ALL OF KAREN'S AND BILL'S HELP WITH ANY OF MY CONCERNS OR QUESTIONS ABOUT MY POLICIES. THANK YOU

Taylor & Associates has always provided excellent service. Quick responses to any questions I have also any adjustments to my policies(yes i have multiple with them!) Just recently Karen contacted me to let me know of a company that would provide a better rate and took care of the changes, with their online electronic signature adding a motorcycle and changing providers for a better rate was done without a trip to the office, with two kids and a crazy schedule that made a world of difference. 

The thing you almost always hear, lower rates. Seriously you have always given good service,and advice going back to when I started with you at Bob's house.

Great & caring people!!!

You answer all my questions and you are very competitive, you call back in a timely manner -  very professional.

Bill and his staff are very personable and take the time to answer questions fully.  They assist in making changes to my accounts as they arise. Would and have recommended them to others. 

I have purchase several Harley's over the years and Taylor and Associates have taken care of the paper work very quickly and correctly. Keep up the good work. I have recommended your office to several co-workers and riders.

BILL, YOU HAVE ALWAYS BEEN THERE FOR US WHEN WE NEEDED YOU, IF JUST TO ANSWER A QUESTION OR CLAIM. WE HAVE BEEN WITH YOUR COMPANY FOR OVER 15YRS & DON'T PLAN ON CHANGING.

Very friendly, got my coverage within the same day and better coverage and less cost of what I had before...

I have had help from them in having the right insurance for my needs. Have been very helpful, polite, and caring for your concerns. Ready to help when you need them.

You are good people, with good service.


You're always there when I need you.

Very professional, very helpful and polite..

You got done what I needed done in a timely fashion.

Friendly and professional service and quick with providing quote.

Bill, was very helpful with the insurance mess that I got into and I'm sure he will help me out again.

Great follow up from all at the agency!

We like the family atmosphere and the fact that Bill genuinely cares about finding the best insurance coverage for our needs at the best possible price.  Thank you so much.

Service is good!


We have been using Taylor and Associates for a few years now with a small business we have. We have also recently moved residence and now have both house and car insurance with Taylor and Associates. Great people to work with and always available for any questions. Would recommend them to all my family and friends. Thank You for all your help and dedication!!

It was hard to believe after all the years I had been using another insurance provider, I would have to change my insurance. The Taylor Team made it an easy transition. Thank you and your team for all the help!

An agent who takes care of things for you and is available.


Service always fast and friendly. I was even notified that my premium was going to be higher with the carrier I had so you had checked for a new carrier with same coverage but lower premium. All without me having to call to ask you to check! Can't beat service like that. 

I enjoy the tidbits I get every now and then about how to save on insurance as well as the occasional checking in. I also enjoy how easy my rep makes everything when adding and subtracting coverage.  

If i have any questions or problems I can call and get the answer & get the problem fixed in a short period of time. the rates are reasonable too!

Just like the hometown service and quick response to any questions or concerns.

You got us the insurance we needed, quickly.

It's a hometown business that's family owned. Agents are friendly and always there to help.

You are always very friendly, your quick at getting back with me. If you don't know the answer, you will quickly find it out!!!

Personal service that is professional, knowledgeable, and friendly.

You have always answered any questions and held my hand and walked me thru it when I did not know what I was doing in regards to insurance. I truly appreciate all that you do. Thank you!

We have always received excellent service from the Taylor & Associates staff. We would highly recommend  this agency!

It seam to me that your always on top of every question and every issue and if you don't have an answer you check it out and respond very quickly ?
Being in construction, I've dealt  with many different agents and insurance co. and have never found another that compares to you or Western Reserve.
Thank you for always having my back.

The service is friendly , helpful, and professional. You actually feel like family. I highly recommend talking to Bill and Karen to see what is available to you.


A timely response to all our questions and concerns, found the best rate for our needs and coverage. Thank you.

You know who your customers are and you care who they are .

Anytime I have needed an answer to a question or had to file a claim Taylor and associates solved my issues in a professional and timely manner. They are a great group of people.

Willing to help find the best insurance for what you need at the best price.  Always polite and friendly, willing to help, gets the answer to questions you may have.

Personal service. Quick responses.

Bill does a great job of helping me. I'm thankful for all of their hard work.

I have always received great help with any questions or problems.  They keep the client records up to date.  Great team working for the betterment of the clients.

Prompt in returning phone calls & answering questions.

I have worked with Bill and Karen for years and anytime that I had an issue or questions I have received immediate attention in a kind and professional manner. We are neighbors and it is nice to know that I can count on them.

I have the right policy for our home, auto, camper & boat. Thank you very much!

Always willing to help. Always informative. Always a pleasure.

Always answers my questions and gets the job done very quick with no problems.

Taylor and Associates, I'm very happy with all the services your company provides. Will use you in the future for any of my insurance needs.

You guys are great, you go out of your way to find me the most affordable insurance and then walk me through all the discounts . Thanks!

Taylor and Associates have always went over and above for us. We have always received the best service , with a smile, than anyone could ask for. I would highly recommend them for your insurance needs.

Always responsive, professional, and friendly. We trust that you hold our best interest above your profit margin

Taylor and Associates has always went over and beyond anytime I have had a claim, need, or request.

We are very pleased with the customer service we receive from Taylor and Associates.  Response to our requests for insurance certificates are always prompt.  Bill and his team are knowledgeable and able to secure the amount of insurance and quality of insurance needed for our company.

Great, fast, friendly service. Always looking out for the best policy to meet our needs. They treat us like family - that's why we've been customers for 15 years, even after moving from the area.

We always receive fast and courteous service from Taylor & Associates. A recent claim was resolved in a very quick, efficient manner. We highly recommend Taylor & Associates for their professional service!

Helped us find the right insurance coverage for our home and cars. 

Friendly , very helpful getting our home and auto insurance switched from our old provider. Rates are very reasonable.

Always willing to work with you and never leaves you in the dark. A very kind and thoughtful business.

Very nice and polite customer service. Have always solved any problems. Great family owned business.

You were quick in responding to me when I asked for a quote on insurance & you didn't try to push it on me. You have always greeted me with a smile.

Bill and Karen are very polite and are quick to respond to questions.  I feel that they give very honest answers to sometimes tough questions.  We have been customers of theirs for a number of years, because integrity means a lot to us.

You always try to get us with the carrier that has the most to offer at the lowest price.

I have been with Taylor and Associates for over 20 years and they have always been right there when I've needed them.

Taylor and Associates takes care of everything that I need. It's like having two insurance companies but paying for one. I've been with Taylor and Associates for 16 years.

Easy group to work with. Timely responses and easy to contact. They were able to reduce total monthly insurance burden. However that did not mean a reduction in coverage.

We greatly appreciate the fact that you took immediate action to help us get a better rate and coverage than the company we had supported for 46 years. You were friendly, professional, and gave us the results we were looking for.

Taylor & Associates received a rating of 4.9 out of 5 based on 88 reviews on IWantInsurance.com.

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